Frequently asked questions about your Stars Account - including deposits, cashouts and logging in.
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As stated in the message, this usually happens when PokerStars has made an update we have yet to push out a working configuration. In most cases this is resolved within minutes but can take a bit longer depending on the update.Worst support ever. So i played some Casino games on pokerstars.es and won 41 Euros, when i left the games i didnt get the money in to my account, i then toke contact to there support team though chat, and the first operator i talked with was really nice and kind and said that yes there was a problem and that they could see that my money was payed out from the machine but not payed in to my.Hello Yusuf, I am having the same problem, but I can browse internet pages fine on internet explorer, some other programs like teamviewer, malware bytes can not update the program itself because it can not obtain an internet connection, same if I use dap.
An Internet Connectivity Problem means PokerStars can't access the Internet. As with most computer problems, the first thing you try is rebooting. Next on my list of suspects is a firewall. To.Read More
If nothing above has worked, and you're sure the problem isn't with your computer, you're left with just checking back later. Since the problem isn't yours to fix, revisit the page or site regularly until it's back up.Read More
However, if you are seeing this message frequently it may indicate a connection issue and we recommend sending us the Hand or Tournament ID in which the issue occurred and a copy of the log files from our software so we can investigate the matter further.Read More
Information on all the great features PokerStars has to offer and a step-by-step guide on how you can download our software for your PC or laptop. English. Home; Download; Special Offers; How To Play; Mobile; Support; About; Menu Download and start playing for free now! Our free-to-use software is available for desktop on Windows and Mac, and on mobile devices via the app for Android and iOS.Read More
The most commonly experienced redirection message,302 means that the server believes the URL to have been redirected,temporarily,to an alternative address. The location pf new URL should be included in the message and redirection should be automat.Read More
To resolve this issue, follow the steps in the methods below starting with method 1, if that method does not resolve the issue continue to the next method.Read More
If HUD stopped working immediately after PokerStars update, it is possible that the new version of the client is not supported by Hand2Note yet. Don’t worry, the update with the support of the new version will be released shortly. If you want to play right now, you can temporarily roll back the PS client to the old version. To do this, follow the instructions.Read More
Note: The registry is the most important part of the Windows Operating System and stores all information and configuration about how the Windows runs.Read More
Devices supporting our mobile app. Chromebook not supported. Recommended web browsers for playing via our website. Software issues - Clearing the application and lobby cache (Windows).Read More